Our Services:
- OEM Welcomed
- Warranty: 30 Years
- Certifications can be supported
- Sample for testing is supported
- After-Sale Service: 24 Hour-Hot Line for Consultancy and Technical Support
Delivery time: 15 working days after receiving payment for one container
FAQ
Q1:We like to buy your panels, cause the price is good, but the price is not most important, I don't like to buy the trash, how do I know your solar panel have a good quality, everybody say they are A grade panels, how I can trust you?
A:Firstly, we make new panels not stock panel, we will providing the flash test report,Series number, Power rates , voltage, current all mentioned on the flash test report for individual solar panel, The stock panel have no any database. You don't know if they are defective or broken panels. But its not enough. Please ask Gamko provide the flash test photo and EL photo for each panel.
Q2:I am also worry about my payment safe, How can you guarantee me 100% payment security?
A: Our payment term is TT, if more than 5000usd, we accept 30% in advance, and the balance before delivery. Of course, we will provide the picture and videos of cargos for check. In addition, we also support third-party inspection.
Q3:How To Ask for Support if product failure in warranty?
A:1. Email us about the PI number, serial number, product S/N number, PCB board number most importantly, is the description of failure products on the condition that it is operated correctly, to the best, show us more detailed pictures or video.
2. We will submit your case to our after-sales department to satisfy your demand. However, we believe our quality, and I believe if any quality problem, you can get the refund from our company directly
3. Usually, within 24 hours, we will email you the best solutions.
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